Responsible Gambling Policy (Australia)

Bet Ninja is committed to promoting safer gambling and supporting player wellbeing for users in Australia. Gambling should be treated as entertainment, not a way to generate income or recover losses. This policy explains our approach to harm minimisation, the tools that may be available, and steps you can take to keep play under control.

Age restriction and eligibility

Access to the platform is restricted to adults. You must be at least 18 years old to use Bet Ninja. We encourage households to take active steps to prevent underage access, especially on shared devices.

Safer gambling principles

Safer gambling means making informed choices and keeping gambling within limits that do not negatively affect your finances, relationships, work, or health. Good practices include:

Budgeting

Setting a budget you can afford to lose and sticking to it.

Taking Breaks

Taking regular breaks and avoiding long, uninterrupted sessions.

Clear Mind

Not gambling when upset, stressed, or under the influence.

Understanding Odds

Understanding that outcomes are unpredictable and not controllable.

Player tools and account controls

Depending on the features available on your account, the platform may provide tools designed to help you manage play. These can include:

You may be able to set caps on how much you can deposit over a chosen period (daily, weekly, or monthly). Limits are intended to help you keep spending within a planned budget.

Where supported, loss limits can help you restrict the amount you are willing to lose in a set timeframe. Once a limit is reached, further play or deposits may be restricted until the period resets.

Time limits can help you control how long you spend gambling. When a limit is reached, you may receive prompts or be logged out, depending on the tool design.

A time-out is a short break option that restricts access for a chosen duration (for example, 24 hours, several days, or longer). Time-outs are useful when you feel play is becoming too frequent.

Self-exclusion is a stronger measure intended for players who need a longer break. If you request self-exclusion, your account may be blocked for a defined period and cannot typically be reopened until the exclusion ends, subject to operational rules and verification steps.

You can request account closure if you no longer wish to use the service. If closure relates to gambling concerns, we encourage you to consider self-exclusion or extended time-outs as part of a broader plan to reduce harm.

Recognising warning signs

It can be hard to notice when gambling is becoming harmful. Warning signs may include:

  • Spending more time or money than intended
  • Chasing losses or increasing stakes to “win back” money
  • Borrowing money or selling items to gamble
  • Hiding gambling activity from family or friends
  • Feeling anxious, guilty, or irritable when trying to stop
  • Neglecting work, study, or relationships due to gambling

Staying in control

Practical steps that often help include:

  • Using limits before you start playing, not after problems occur
  • Keeping track of deposits and time spent each week
  • Turning off notifications that prompt gambling activity (where possible)
  • Choosing alternative activities during high-risk times (late nights, stress periods)
  • Asking someone you trust to help you stay accountable

Help and professional support

If gambling is affecting your wellbeing, consider speaking with a qualified professional (such as a counsellor or healthcare provider). Professional support can help you understand triggers, develop coping strategies, and create a plan to reduce harm. If you feel at immediate risk of harm, seek urgent assistance through local emergency services.

Protecting minors and shared-device guidance

To reduce the risk of underage gambling or unauthorised access, consider:

  • Keeping your login details private
  • Using device passcodes and user profiles
  • Logging out after each session on shared devices
  • Avoiding saving passwords on public or shared computers
  • Using parental controls where appropriate

Our operational approach

We aim to maintain policies and processes that support safer play, such as providing clear information, enabling practical control tools where feasible, and responding to wellbeing-related requests through customer support. While we work to support responsible gambling, you are responsible for managing your play and using available tools appropriately.

Contact for safer gambling requests

If you need help using account tools or want to request a restriction on your account, contact:

Updates to this Responsible Gambling Policy

We may update this policy to reflect improvements to player tools, operational changes, or evolving expectations in Australia. Please review it periodically for the latest information.