Privacy Policy (Australia)

This Privacy Policy describes how Bet Ninja handles personal information in connection with our online services offered to users in Australia. It explains what information may be collected, how it may be used, the circumstances in which it may be shared, and how you can contact us with questions or requests.

What personal information we may collect

The information we collect depends on how you use the platform and what features you choose to access. Categories can include:

  • Identity and contact details: name, username, email address, phone number, and other details you provide when you register or communicate with us
  • Account and profile information: preferences, settings, and optional profile details you submit
  • Usage information: pages viewed, actions taken, time spent, and interactions with features (including logs and diagnostic events)
  • Device and technical data: IP address, device identifiers, browser type, operating system, language, and connection information
  • Transaction-related information: if payments or withdrawals are available, details needed to process those transactions (such as payment method type, timestamps, and status). We generally do not need or want sensitive payment credentials beyond what a payment processor requires.
  • Support communications: messages you send to customer support, feedback, and records of issue resolution

How we collect information

We may collect information in several ways:

  • directly from you when you register, submit forms, or contact support
  • automatically when you use the service (for example, via logs, cookies, and device signals)
  • from service providers that help us deliver or secure the platform (for example, hosting, analytics, and payment processing, where applicable)

How we use personal information

We use personal information to operate, maintain, and improve the platform. Typical purposes include:

  • providing requested services and managing accounts
  • enabling customer support and responding to enquiries
  • enhancing safety and security, including detecting suspicious activity and preventing misuse
  • understanding usage patterns to improve performance and user experience
  • sending service-related messages (such as notices about changes to features or policies)
  • managing marketing preferences, where you choose to receive optional communications

Legal bases for processing (where applicable)

Depending on the context and the requirements that apply in Australia, processing may be based on:

  • performance of a contract
  • legitimate interests
  • consent
  • compliance with legal obligations

Data retention

We keep personal information only for as long as it is needed. Retention periods can vary depending on:

  • whether you maintain an active account
  • the need to resolve disputes or enforce terms
  • security, audit, or record-keeping requirements

When information is no longer required, we take reasonable steps to delete it or de-identify it.

Sharing and disclosure

We do not sell personal information as a standalone product. We may share data in limited circumstances, such as:

  • with service providers acting on our instructions (for example, hosting, support systems, analytics, security, and payment processing where relevant)
  • with professional advisers (such as legal or accounting advisers) when needed for compliance or business operations
  • in connection with business changes (such as a merger, acquisition, or asset transfer), where permitted by law
  • to comply with legal requirements or valid requests from authorities, or to protect users, the public, and the platform

International data transfers

Our service providers or infrastructure may involve processing outside Australia. Where personal information is transferred internationally, we take reasonable steps to implement safeguards appropriate to the data and the transfer context, such as contractual protections and access controls.

Security measures

We apply practical security measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. Measures may include access controls, encryption in transit where feasible, monitoring, and internal policies. However, no method of transmission or storage can be guaranteed to be completely secure, and we cannot promise absolute protection.

Your choices and rights

Depending on your circumstances and applicable requirements, you may be able to exercise certain rights.

Request Access

Request access to personal information we hold about you.

Request Correction

Request correction of inaccurate or outdated information.

Request Deletion

Request deletion of certain information where it is no longer needed.

Object to Processing

Object to, or request restriction of, certain processing in some situations.

Data Portability

Request a copy of information in a portable format, where reasonably feasible.

Manage Preferences

You can also manage marketing preferences through options provided.

How to make a privacy request

To submit a privacy request or ask questions about this policy, contact:

Email: [email protected]

We may ask you to verify your identity before acting on certain requests, to help protect your information.

Updates to this Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices, features, or legal expectations in Australia. When updates are made, the revised version will apply from the time it is posted.